DAM Implementation Consultant

Who we are and what we'll offer you

Bright is the company behind Asset Bank and Dash. We are an established agile software company and Digital Asset Management (DAM) specialist based in Brighton and we are proud to work with over 900 global clients including 20 FTSE 100. 

We offer Digital Asset Management solutions which help brand managers, marketers and digital asset specialists organise, control and share their images, videos and other digital files. 

We are looking for the next member of our Customer Success team.  You will take on responsibility for onboarding our new clients for our Asset Bank product. You’re given the opportunity to work with a range of amazing global clients and the responsibility of guiding and shaping the way they use our highly regarded software product Asset Bank. 

We pride ourselves on our culture at Bright - we’re committed to diversity and inclusion and are proud to have won a UK best workplace award from Great Place to Work. Our offices are based in the vibrant North Laine area of Brighton, with stunning views of the sea and the South Downs - so you can answer your emails whilst watching the waves roll by. We’ve worked hard on maintaining our friendly, collaborative office culture while we adjusted to remote working and are proud to have embraced hybrid working. In short, we’ll support you to work in the way that suits you best, whether that’s remotely or in the office.

As well as our supportive and collaborative work environment, we offer a range of great benefits including 25 days holiday, flexible work hours, income protection and monthly wellness contribution. Our company-funded socials are the talk of the town, and you’d be welcome to join the monthly lunch club. We’ll also send occasional goodies in the post (because we like to spoil you!). We are particularly proud of our profit share scheme that ensures everyone benefits from our success. 

Check out our meet the team video, website and Glassdoor page to get a flavour of who we are.

The role

You’ll be responsible for delivering high-quality, insightful and inspiring training and consultancy sessions.  As part of this, you'll be providing consultancy services that are innovative and engage clients through both technical configuration and business-focused conversations.

You’ll get the opportunity to support new clients with their system configuration, user training and guidance with the aim of making sure that their Asset Bank meets their needs and provides value as effectively and efficiently as possible.

We have an impressive client portfolio and as part of our service offering we run consultancy and training for clients who need a little extra support. This means that you’ll also get the chance to work with existing customers to ensure they are getting the most out of the system.

As you develop in the role, you will become the source of Digital Asset Management expertise and best practice for both clients and colleagues.

What you'll be responsible for

You’ll deliver onboarding to new clients and our range of professional services which includes training sessions, product health checks, data migrations and large consultancy projects.  You will be:

• Liaising with a range of clients and building initial relationships during onboarding
• Planning and scheduling activities in collaboration with the CSMs
• Coordinating  and delivering online training sessions
• Working with clients to design and configure their DAM platform
• Implementing application configuration to a brief or based on expertise
• Migrating data from previous applications as required
• Providing consultancy support to resellers and partners
• Carrying out product health checks, including seeing how a customer is using AB and how their needs have changed
• Designing and delivering bespoke consultancy projects
• Supporting others throughout the business e.g. working with our sales team to design a great trial for a prospective client, or our marketing team to create content such as blog posts and ‘how to’ guides

Who we're looking for

If you are a proactive and innovative professional services consultant who is comfortable talking to both technical and creative people then we’d love to hear from you!

You will be:

• A strong communicator who can put customers at ease and find it easy to relate to a wide variety of people
• Proactive, organised and a self-starter. Able to work independently but you value the interaction and feedback being part of a team provides
• Able to quickly understand a brief and put it into action
• Confident with translating technical terms and concepts into terms people with non-technical backgrounds can understand

Ideally you will also:

• Have experience with using or implementing a DAM
• Hold a Bachelor-level degree in a related filed or equivalent experience.
• Have 3 years or more experience in a similar role
• Be familiar with databases, including running SQL queries or keen to learn
• Have skills in a range of applications and technologies such as advanced Excel, CRMs/ticket systems, Hubspot, Zendesk, Jira
• Be familiar with CMS platforms

Position type

Permanent

Salary range

£45-55k + Benefits + Profit share

Diversity Statement

Bright is an equal opportunities employer.  We believe in creating an environment where everyone can feel inspired, productive and fulfilled.  For us this means building a culture where every individual can show up at work being openly and authentically themselves, each and every day.  We welcome, celebrate and learn from diversity of experience, perspectives and backgrounds and all that entails.

That is why Bright supports equal opportunities; we celebrate individuality and all the diverse brilliance that goes with it.