What is included in support?
A dedicated support team contactable by phone, email or our Zendesk ticketing system.
Administrator help – to support your administrators with their ongoing management of the system (Fair Use Help policy applies).
Product upgrades – so you benefit from new features and enhancements.
Defects fixed with guaranteed response times, as per our Service Level Agreement (SLA).
Our support programme covers everything you need to keep your Asset Bank running smoothly, including help, upgrades and defect fixing.
If you have any questions or comments do let us know and we will be happy to discuss. For a more in-depth view, please read more about our customer support service description.