Asset Bank Help Centre

For our user guides, knowledge base, information on training & consultancy and more, click the button below.

Visit the help centre


If you're having problems with your Asset Bank and would like to raise a ticket with our support team, please click here.

Here's whats is included in support:

All Asset Bank Cloud customers have access to:

  • A dedicated support team contactable by phone, email or our online ticketing system, 9am to 5pm UK working hours.
  • An Account Manager* to discuss longer-term goals and challenges with, so you know someone is taking an interest in your long-term success. *For Professional and Enterprise customers only
  • Product upgrades so you benefit from new features and enhancements.
  • Support for all users of the system we don’t restrict support to just administrator users.
  • Guaranteed response SLAs with service credits for missed performance

On-Premise customers are welcome to join our Support service as well and benefit from all of this. To find out more about On-Premise Support get in touch and we’ll be happy to discuss.

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Our clients love our support:

"The support of the Asset Bank team is what puts it over the top. At every turn in the process, the answer was “yes, we can do that” or “we will figure out how to make it happen.” Training that could have been boring was to-the-point and customized for our needs..."

star ratingPatricia Savage ,One Hope

"The support on this occasion from Asset Bank was A+, the same level of support I always receive. The staff are polite, professional, knowledgeable and easy to speak to. I know that whenever I contact Asset Bank my questions will always be answered and any issues, (they are rare) will be quickly resolved."

star ratingNeil Kempshall ,Study Group International

"Along the way, the team at Asset Bank have been hugely supportive. No problem is ever too small or large, and the personalised contact with the team at Asset Bank is a huge part of how comfortable I feel administering the system..."

star ratingMichelle Morton ,Royal Shakespeare Company

"Asset Bank's Support Team has been nothing but exemplary. Their responses to my queries have been swift and informative with easy-to-understand instructions and suggestions..."

star ratingJeremy Tee ,Fuji Xerox New Zealand

"We have been working with Asset Bank for a number of years now. The product is the best of its kind, and the support staff are consistently on the ball."

star ratingDavid Maruta ,Royal Veterinary College