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What our customers say

  • "The support of the Asset Bank team is what puts it over the top. At every turn in the process, the answer was “yes, we can do that” or “we will figure out how to make it happen.” Training that could have been boring was to-the-point and customized for our needs..."

    Patricia Savage - One Hope

  • "The support on this occasion from Asset Bank was A+, the same level of support I always receive. The staff are polite, professional, knowledgeable and easy to speak to. I know that whenever I contact Asset Bank my questions will always be answered and any issues, (they are rare) will be quickly resolved."

    Neil Kempshall - Study Group International

  • "Along the way, the team at Asset Bank have been hugely supportive. No problem is ever too small or large, and the personalised contact with the team at Asset Bank is a huge part of how comfortable I feel administering the system..."

    Michelle Morton - Royal Shakespeare Company

  • "AssetBank's Support Team has been nothing but exemplary. Their responses to my queries have been swift and informative with easy-to-understand instructions and suggestions..."

    Jeremy Tee - Fuji Zerox New Zealand

  • "We have been working with AsserBank for a number of years now. The product is the best of its kind, and the support staff are consistently on the ball."

    David Maruta - Royal Veterinary College

What is included in support?

  • A dedicated support team​­ contactable by phone, email or our Zendesk ticketing system.

  • Administrator help ​– to support your administrators with their ongoing management of the system (Fair Use Help policy applies).

  • Product upgrades​ – ​so you benefit from new features and enhancements.

  • Defects fixed with guaranteed response times, as per our Service Level Agreement (SLA).

If you have any questions or comments do let us know and we will be happy to discuss. For a more in-depth view, please read more about our customer support service description.

Join today!

Ash, Customer Support

“We're always keen to find out how you are using Asset Bank.” Ash, Customer Support