Asset Bank Customer Support

Our Customer Support team is here to help with any issues you might have.

This page explains our Customer Support programme. If you need help with your Asset Bank right now, please see how to get help, or use the left-hand menu.

Our Customer Support programme provides technical support for your Asset Bank application and ensures it remains leading edge.

It includes the following:

Service Level Agreement

A Service Level Agreement gives you our guarantee that your issues will be dealt with as quickly as possible - for example, we guarantee to begin working on critical issues within 4 hours of your call.

Free Product Upgrades

Asset Bank is continually evolving in order to meet new business demands placed upon it. Joining Customer Support entitles you to free product upgrades (at least two per year) which include new features and improvements to existing functionality.

A Dedicated and Friendly Support Staff

Our Customer Support Team take pride in providing a high level of service. Each call is logged and you will be kept informed of progress until a resolution is reached.

Want to know more?

Please download the following documents: