Raising an issue with support

Key information to raising ideal tickets

Quick overview

We are dedicated to fixing errors that arise within Asset Bank as soon as we can.
The more information you provide us with when raising a ticket, the quicker we can help resolve the issue.
When reporting a defect, these are just some of the key snippets of information we are looking for:

  • The time of the error
  • A description of the issue
  • A copy of all the error text that appeared on the page, plus any error logs where relevant
  • The steps you took in order to produce the error
  • The username of the user you were logged in as
  • The url of your Asset Bank
  • Any other relevant details (e.g. the ID of the asset in question)
  • A screenshot of the error (if possible)

An example ticket