Multi-layered TIFF file previews not displaying correctly

When uploading a multi-layered TIFF file the preview may appear corrupted, or look like it is missing one or more layers, which are replaced with white:

This is caused because the TIFF layers use transparency in an incompatible way with Asset Bank. To fix this you can follow the instructions to discard alpha channels during conversions .

If this solution doesn't solve your problem, please contact support.

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Stew, Professional Services

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