If you do not have permission to download certain assets, but you have permission to request approval to download them then you will not see the ‘Download' button on the Asset Details page:

To request approval add the assets to your lightbox and then click the 'Request approval' button on the My Lightbox page. When you click this button, you will see the Request Approval page:

You can enter notes against each asset, if required, and then click 'Submit' to send the request to an admin user.

When your download requests have been approved (or rejected) by an admin user you will be notified by email. After logging into Asset Bank, you can see which assets have been approved by going to the My Lightbox page. If the admin user entered comments against an asset you can view the notes by clicking the link 'Approval details'.

All approved assets will now be listed under the section ‘Ready to download'.