Customer Support
The monthly price of ongoing technical support (including product upgrades) is as follows:
| Support Level | Cost |
|---|---|
| Standard | £120/mo* |
| Enterprise | from £180/mo* |
* Minimum term is 12 months
Customer Support includes resolution of any issues that may affect the up-time of your site, plus free product upgrades to ensure your Asset Bank continues to meet the changing needs of its user base.
Read more about our customer support package »
Enquiries outside of Customer Support
If you choose not to join Customer Support the following costs apply:
| Enquiries outside of Customer Support | Support Cost |
|---|---|
| Initial support issue (up to 1 hour) | £90 |
| Additional support charge (30 minute blocks) | £45 * |
* All costs will be agreed in advance and confirmed before work is started.
Upgrades outside of Customer Support
If you choose not to join Customer Support and want a ‘one-off’ product upgrade then the following costs apply:
| Time since last upgrade (or installation) | Upgrade Cost |
|---|---|
| Less than 1 year | £800 |
| Between 1 and 2 years | £1,200 |
| Between 2 and 3 years | £1,600 |
| 3 years and over | £2,000 |
Please note: All prices are excluding VAT.
- Call us now on +44 (0)1273 923 150
The best way to see what Asset Bank has to offer is to see it in action! Give it a try!